Where to meet your driver at Heathrow Terminal 5
Your meeting point
Terminal 5 arrivals hall
Your driver will meet you in the Terminal 5 arrivals hall, holding a name board. Any issues please call +441253800333.
Your driver holds a board with your name.
From the plane to your driver
- 1
Your flight lands — we track it, so your driver adjusts to the real landing time.
- 2
Go through passport control.
- 3
Collect your bags and go through customs.
- 4
Come out into the arrivals hall.
- 5
Meet your driver at Terminal 5 arrivals hall.
- 6
Walk to the car with your driver.
Arriving on a UK domestic flight? Domestic passengers come out at a different exit at Terminal 5 — call us when you land so your driver can find you.
Can’t find your driver?
- Stay at the meeting point — your driver will come to you there.
- Call your driver — their name and number are in your driver-details email.
- Call us, 24/7 — we’ll put you in touch with your driver straight away.
Good to know
- We track your flight — if it’s early or late, your driver adjusts automatically.
- 30 minutes of free waiting time from your pickup time.
- We email you your driver’s name, phone and car before your pickup.
- Your driver holds a name board, so they’re easy to spot.
Questions
Where will my driver meet me at Heathrow Terminal 5?
Terminal 5 arrivals hall. Your driver will meet you in the Terminal 5 arrivals hall, holding a name board. Any issues please call +441253800333.
What if my flight is delayed?
We track your flight, so your driver adjusts to the actual landing time at no extra cost.
How long will my driver wait?
You get 30 minutes of free waiting time from your pickup time, which already allows for passport control and baggage.
What if I can’t find my driver?
Stay at the meeting point and call your driver (their number is in your driver-details email), or call us 24/7 on +44 1253 800333.